Give your help desk back.

DigiChek replaces passwords, SMS codes, and authenticator apps with a single permanent key, cutting the cost of identity management to near zero.

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Your help desk is a password machine.
It shouldn’t be.

Every time a customer forgets their password, loses their authenticator, or gets locked out of their account, your help desk pays the price. Staff time. Productivity time. The time it takes to look them up, verify them manually, and get them back in.

 

The average cost per password reset is $20 to $70, once you account for staff time and productivity loss. And in most organisations, password management accounts for up to 50% of all help desk activity, meaning the single biggest drain on your support team isn’t your product. It’s your login screen.

 

Now multiply that across every user, every month, every year.

$20-$70

Cost per password reset, including staff and productivity time.

50%

Of help desk activity in most organisations is password management.

$0

Additional cost per DigiChek authentication after setup.

One key. No resets. No calls to the help desk.

DigiChek gives every user a single, permanent credential — a Key — created once during identity verification and usable everywhere. There’s no SMS code to wait for. No authenticator app to reinstall. No email link to find. No call to make. 

 

When a user logs in, they enter their Key. DigiChek confirms it against the verified identity. If it matches, they’re in. Nothing is stored on your servers. Nothing is transmitted beyond the instant confirmation. 

 

Why it’s better than what you have now

  • One step replaces many. A single Key replaces passwords, SMS OTPs, email codes, and authenticator apps in one action.
  • No device dependency. Unlike standard 2FA, DigiChek Keys aren’t tied to a specific phone or app. Your users can log in from any device, anywhere.
  • User-controlled. Only the user knows their Key. Only they can change it. There’s nothing for your team to store, manage, or protect.
  • No software to install. DigiChek integrates via a lightweight SDK. Your systems stay exactly as they are.
  • Minimal data footprint. DigiChek holds no biometric data, no documents, and no passwords. We confirm the match. That’s it.

The business case is straightforward

For any organisation running an account-based product or service, DigiChek pays for itself quickly. The maths is simple: take your current volume of monthly password resets, multiply by your average resolution cost, and that’s the saving DigiChek can return to your business each month.

 

Beyond the direct help desk saving, DigiChek also delivers:

  • Higher account security. A verified, permanent Key that isn’t held in your databases is harder to compromise than a static password or interceptable SMS code.
  • Better user experience. Customers stop getting frustrated with login friction. One step, done.
  • Regulatory alignment. DigiChek’s identity confirmation approach supports KYC compliance requirements without additional processes.
  • Scalability with no marginal cost. Once integrated, every additional user costs the same (near zero) per authentication.

Live in four days. No infrastructure changes.

DigiChek integrates via SDK. You keep your existing systems, your existing workflows, and your existing team. We fit into your authentication layer, not the other way around.

Step 1

Apply to become a DigiChek Querying Organisation.

Step 2

Add the DigiChek SDK to your login or payment flow.

Step 3

Your verified users use their Key to log in. We confirm the match instantly.

Step 4

Your help desk stops fielding password calls.

How much is password management costing you right now?

We can help you model the saving. Talk to us about your current help desk volume and we’ll show you what DigiChek could return to your business.

Book a Demo