Get your help desk back.

DigiChek replaces login passwords, SMS codes, and authenticator apps with a single reusable and user-controlled credential.

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Your help desk is a password machine.
It shouldn’t be.

Every time a customer forgets their password, loses their authenticator, or gets locked out of their account, your help desk pays the price. Staff time. Productivity time. The time it takes to look them up, verify them manually, and get them back in.

The average cost per password reset is $20 to $70, once you account for staff time and productivity loss. And in most organisations, password management accounts for up to 50% of all help desk activity, meaning the single biggest drain on your support team isn’t your product. It’s your login screen.

Now multiply that across every user, every month, every year.

$20-$70

Cost per password reset, including staff and productivity time.

50%

Of help desk activity in most organisations is password management.

Low marginal cost

With pricing that scales to your use case and volume.

One key. No resets. No calls to the help desk.

Traditional IAM manages credentials. DigiChek confirms the verified user.

DigiChek gives every user a single, reusable credential — a Key — created once during identity verification and usable everywhere. There’s no SMS codes to wait for. No authenticator app to reinstall. No email link to find. No call to make.

When a user logs in, they enter their Key instead of a password. DigiChek confirms it against the verified identity. If it matches, they’re in. Nothing is stored on your servers. Nothing is transmitted beyond the instant confirmation.

Why it’s better than what you have now

  • One step replaces many. A single Key replaces passwords, SMS OTPs, email codes, and authenticator apps in one action.
  • No device dependency. Unlike passkeys or standard 2FA, DC Keys aren’t tied to a specific phone, app, or platform. Your users can log in from any device, anywhere: DC Keys are not device-bound credentials.
  • User-controlled. Only the user knows their Key. Only they can change it. There’s nothing for your team to store, manage, or protect.
  • No software to install. DigiChek integrates via a lightweight SDK. Your identity management systems stay exactly as they are.
  • Minimal data footprint. DigiChek holds no biometric data, no documents, and no passwords. We confirm the match. That’s it.

The business case is straightforward

For any organisation running an account-based product or service, DigiChek pays for itself quickly. Password resets, manual account recovery, and login friction are predictable cost drains, and they compound at scale. Talk to us about where your highest pain points are, and we’ll show you how DigiChek addresses them directly.

Beyond the direct help desk saving, DigiChek also delivers:

  • Higher account security. A verified, reusable Key that isn’t held in your databases is harder to compromise than a static password or interceptable SMS code.
  • Better user experience. Users stop getting frustrated with login friction. One step, done.
  • Regulatory alignment. DigiChek’s identity confirmation approach supports KYC compliance and data privacy requirements without additional processes.
  • Lower support costs. Reduce password reset workload and manual recovery processes.
  • Scales efficiently. Allows gradual transitioning and once integrated, each additional user represents a low marginal cost

Quick implementation. No infrastructure changes.

DigiChek integrates via SDK. You keep your existing systems, your existing workflows, and your existing team. We fit into your authentication layer, not the other way around.

Step 1

Apply to become a DigiChek Querying Organisation.

Step 2

Add the DigiChek SDK to your login or payment flow.

Step 3

Your verified users use their Key to log in. We confirm the match instantly.

Step 4

Your help desk stops fielding password calls.

Reduce support costs. Improve security. Remove friction.

Tell us where identity management is costing you most, whether that’s help desk load, login friction, or security gaps, and we’ll show you how DigiChek solves it.

Book a Demo